Our legal advisor will assess the information provided by the member and advise him/her of the necessary steps to be taken.
We will provide the member with the telephone and fax numbers, as well as email or website addresses to contact a credit bureau, driver's license testing station, home affairs department or other related organizations that will be able to assist him/her.
We offer a fraud prevention kit (consisting of helpful advice, guidance and reporting templates).
The member will also be provided with a checklist via fax or email to enable him/her to record all steps taken and contacts made.
ID Assist will, in addition to the benefits already mentioned, also provide redress when identity information or documents have been used fraudulently by providing the member with the following templates:
- fraudulent account notification template; and
- notice of dispute of debit on existing account due to identity theft.